At Lovetremor, your satisfaction is our top priority.
With our 100-Day Satisfaction Guarantee, you can purchase any of our sex toys worry-free. If a product from our official online store doesn’t meet your expectations, we’ll refund you the full cost of the item.
Visit our warranty page,fill out the form, select '100-Day Satisfaction Guarantee' in the category field, and our Customer Care Team will assist you. Your contentment matters, and we're here to ensure your experience is extraordinary.
100-Day Satisfaction Guarantee Terms and Conditions
The 100-Days Satisfaction Guarantee applies to sex toys only
! BDSM items, lingerie, lubricants, gifts, cards, candles, soaps, condoms, and charging cables are excluded.
To make a claim under the 100-Days Satisfaction Guarantee, you must:
- Complete a Returns Form on our warranty page and select '100-Days Satisfaction Guarantee' as the reason for the refund.
- Initiate returns within 100-day of receiving the product.
- This policy applies exclusively to toys purchased from our online store; reseller purchases are ineligible.
- The cost of return shipping is at your own expense.
Once we have reviewed and accepted your claim, we will issue you a full refund credited to the account from which the payment was made.
Please note:
- Only a single item from an order can be returned under the 100-Day Satisfaction Guarantee, and each order is eligible for only one refund. We don’t offer exchanges.
- The number of refunds under the 100-Day Satisfaction Guarantee is limited entirely at Lovetremor's discretion.
- If a non-faulty product is returned outside of the specified return period, it will be disposed of in a safe and responsible manner, and a refund or replacement will not be provided.
